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Customer Logistics Rep II-WMRA | Waste Management | Germantown, WI
The Customer Logistics Representative position maintains a high-quality
service level to all commercial/industrial/residential customers. The
Customer Logistics Representative is expected to share ideas to promote
business and meet budgeting productivity while keeping service quality
consistently high.
II. Essential Duties and Responsibilities include the following.
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. Other minor duties may be assigned.
- Communicate with commercial/industrial/residential customers on an
as needed basis to monitor inventories, and schedule necessary equipment
to move waste by products.
- Arrange and negotiate freight when needed for timely servicing of
all customers.
- Monitor and maintain shipment status via computer system.
- Problem solves and adjusts complaints concerning billing or
services rendered, referring complaints of service failures to
designated departments for investigation.
- Respond to customer complaints in a timely manner.
- Work with other supervisors/managers to coordinate services and
keep them informated as issues arise.
- Project a knowledgeable, enthusiastic, positive attitude, that
encourages customer and employee confidence and reflects the
professional image desired by Recycle America.
- Make personal contact with customers and assist them with requests
as appropriate.
- Ensure ergonomic safety, cleanliness and organization of customer
service area and related storage areas.
- Attend and contribute to periodic meetings to maintain favorable
working relationships among employees and promote maximum morale,
productivity, and efficiency
- Update and submit required reports in a timely manner.
- Approach all encounters with employees, customers, and vendors in a
friendly, service-oriented manner.
- Other special projects and tasks as assigned.
III. Supervisory Responsibilities
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications
necessary to perform the job.
A. Education and Experience
Required: High school diploma or G.E.D, and three years previous
experience in customer service.
Preferred: High school diploma or G.E.D, plus additional or specialized
training, and three years previous experience.
B. Certificates, Licenses, Registrations or Other Requirements
- Excellent verbal, written and analytical skills
- Computer skills - MS Office
- Typing Skills
- Professional phone etiquette
- Ability to multi task.
- Ability to react well under pressure and treats others with respect
- Identifies and resolves problems in a timely manner
- Prioritizes and plans work activities
- Focuses on solving conflicts and listening to others without
interrupting
- Is consistently at work and on time
- Work efficiently and effectively, both independently and as a team
to ensure exceeding call center's standards.
- Balances team and individual responsibilities and helps build a
positive team spirit
- Adapts and able to deal with frequent changes in the work
environment
- Able to manage difficult or emotional customer situations and
respond promptly to service requests to meet customer commitments.
- Demonstrate accuracy and thoroughness to meet productivity
standards in a timely manner.
C. Other Knowledge, Skills or Abilities Required
None required.
To apply for this position, please copy and paste the following link
into your browser address bar:
http://wm.contacthr.com/12481998
or submit your resume and salary requirements through our homepage at
https://wm.recruitmax.com/MAIN/CareerPortal/job_profile.cfm?szOrderID=7076&szCareerPortalID=150&szUniqueCareerPortalID=c1dddf7b-df3a-462e-86fe-366a841b1155
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